Frequently Asked Questions

Everything you need to know about shopping with Steel Horse

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on destination and are calculated at checkout.

How can I track my order status?

Once your order is shipped, you will receive an email with a tracking link. You can also log into your account on our website to view your order history and real-time status updates.

Are your products covered by a warranty?

Most of our products come with a 1-year manufacturer warranty against defects. If you experience any issues with your purchase, please reach out to our customer service team for assistance.